Banco BICE
Modyo and Banco BICE started their relationship in the beginning of 2020. Modyo’s online banking platform helps Banco BICE’s digital teams across marketing and transformation accelerate and sustain customer innovation.
Bci Miami
Bci Miami is the US branch of Banco de Credito e Inversiones, a Chilean bank that has been in the market for more than 75 years. The Bci Miami branch was founded in 1999 and was Bci’s first strategic step towards internationalization.
Their mission is to accompany their Chilean and Latin American customers in their international businesses, as well as their globalization process, especially in the US.
Through their customer-centric service and a highly experienced team, they serve and advise personal and corporate clients, mainly from Chile, Peru, Colombia, Mexico, Brazil and the United States.
Solution Outcomes
Modyo Platform
Micro Frontends
Single Sign-on
Challenge
Provide a 100% digital onboarding solution for their customers opening personal and corporate bank accounts Consolidate customer data into one uniform place.Store information using AWS.
Allow users to create an account faster.
Build speed and flexibility into opening an account by allowing users to save, exit, and return to any step of the process, from any device.
Allow Relationship Managers to provide “concierge” service, helping their clients complete the onboarding.
Solution
Create a scalable and reusable architecture of reference.Use Modyo Connect to integrate with Keycloak and Docusign to provide a seamless onboarding process.
Integrate to Salesforce to store application information, allowing Relationship Managers to better align with the customer journey.
Results
Digital adoption rate of 94% in personal accounts and 88% in corporate.Clients can complete their account applications in less than an hour.
Account opening is now accessible to a wider international market.
Delivery of a personal account opening onboarding solution in 6 months.
Delivery of a corporate account opening onboarding solution in 4 months.
Other Customer Stories
Consorcio
As an insurance leader in Latin America with more than 3,000 employees, Consorcio continues to drive their digital transformation with Modyo.
Fundación delamujer
Fundación delamujer is the largest and most representative microfinance organization in Colombia, with presence in 92% of the territory and more than 35 years of experience.