In this episode of Insights From The Inside, our guest is Chris Goodman, former CIO at G&F Financial Group who has over 30 years of experience in IT, and over 20 years in digital transformation and innovation. He has garnered success through his profound work with Canadian credit unions and their systems, which he says has been based on effective cooperation and collaboration.
During the conversation, we discuss the new challenges financial institutions and credit unions are facing today, and Chris sees change happening in 2021 unlike anything he has anticipated before. He describes both risks and opportunities, and insists that we must act fast and participate actively in a collective “platformization” that scales to offer real value to customer journeys. As Chris states in the episode, "if [the credit union] industry does not change, things will change for us. By making the right decisions and working together, there's a real opportunity in front of us."
We discuss the practice of conducting business according to both local and global considerations, a term known as “glocalization." The conversation with Chris was inspiring, with lessons to be learned from his expert perspective on the current state and future possibilities of Canadian credit unions.
But, the advice and wisdom regarding how to improve digital transformation and customer journeys applies to any organization across any industry looking to build better and more engaging experiences through platforms and technology. We’re sure you will enjoy the discussion as much as we did.
Insights from the Inside is a show that explores current technology trends related to the development of digital experiences and products all from the perspective of industry experts, insiders, and thought leaders. We've made this episode of Insights From The Inside available on different platforms such as:
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Photo by Photoholgic on Unsplash.
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