Conventional wisdom states that companies must provide a level of satisfaction that exceeds customer expectations in order to achieve customer loyalty.
But research shows that generally only 1 in 26 unhappy customers actually complain and 91% of these unhappy customers at some point simply leave without saying anything.
Learn how RFM Modeling can dramatically improve the way you interact with your customers.
Other Useful Resources
Wealth Management Site with LarrainVial
LarrainVial is one of Latin America's leading financial services companies, present in Chile, Colombia, Peru, the United States and Argentina.
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