Kalle Bylin Kalle Bylin

How to leverage customer behavior to build and scale digital experiences

Download the white paper

Conventional wisdom states that companies must provide a level of satisfaction that exceeds customer expectations in order to achieve customer loyalty.

But research shows that generally only 1 in 26 unhappy customers actually complain and 91% of these unhappy customers at some point simply leave without saying anything.

Learn how RFM Modeling can dramatically improve the way you interact with your customers.

Other Useful Resources